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事业单位尤其是“窗口”单位的干部职工经年累月地直接与服务对象打交道,广大群众看得见,摸得着。他们的服务行为是否规范妥切,服务质量是否尽如人意,将是检验整个民政系统为民送暖服务水平高低的重要标志。因此,必须在加强机关自身建设的同时,下大气力抓好事业单位内部管理。为此,我们紧紧抓住开展为民送暖服务活动这一机遇,全面加强了对局属事业单位的管理。以人为本,着力提高事业单位工作人员的整体素质在制约服务质量的诸因素中,人是最关键的因素,只有将人的主观能动性充分调动和发挥
The cadres and workers of public institutions, especially the “window” units, deal directly with their clients over the years and the masses can see and feel. Whether their service behavior is properly regulated and the quality of service satisfactory, will be an important symbol of testing the level of public service throughout the civil service system. Therefore, we must make great efforts to improve the internal management of public institutions while strengthening the building of institutions themselves. To this end, we firmly grasp the opportunity to carry out warm service activities for the people and comprehensively strengthen the management of the government-owned institutions. People-oriented, focus on improving the overall quality of staff in the quality of service constraints in the various factors, people are the most crucial factor, only the people’s subjective initiative to fully mobilize and play