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近年来,国网浙江台州供电公司直面居民用电表后服务难题,从优质服务出发,积极拓展延伸服务,解决了特殊群体在一定时期、一定范围内的用电困难。台州供电公司通过认真调研、分析,发现以往表后服务存在着四大关键问题。一是责任不够明晰,政府、供电企业、农村居民应该各自承担哪些责任,没有一个清晰的边界。二是有偿服务意识较弱,大部分地区农村居民对电力设施按产权分界确定维护、维修的
In recent years, the State Grid Taizhou, Zhejiang Power Supply Company Faced directly after the residential electricity meter service problems, starting from the quality of services, and actively expand the service extension, to solve the special groups in a certain period of time, within a certain range of power problems. Taizhou power supply company through careful research, analysis and found that the service in the past there are four key issues. First, the responsibility is not clear enough. What responsibilities should the government, power supply enterprises and rural residents bear, without a clear boundary? Second, the awareness of paid services is weak. In most areas, rural residents determine the maintenance and repair of power facilities according to the demarcation of property rights