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目前，我国商业正处在飞速发展时期，竞争日趋激烈，传统的管理模式、手段和经营方式已远不能适应市场经济的需要，市场已由卖方市场转变为买方市场，有关专家认为：商业竞争的表现形式，已由初级的商场规模、设备装修等硬环境竞争转化为服务意识、服务水平等软环境的竞争...
At present, the business in our country is in a period of rapid development with increasingly fierce competition. The traditional management mode, means and mode of operation are far from being able to meet the needs of the market economy. The market has been transformed from a seller’s market to a buyer’s market. According to relevant experts, commercial competition The form of expression has been transformed from a hard environment competition such as primary market scale and equipment decoration into competition in soft environment such as service awareness and service level ...