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对于人与人之间的沟通,美国加利福尼亚州立大学的科研人员通过一系列研究,作出结论:“来自领导层面的信息只有20%—25%被下级知道并正确理解,从下到上反馈的信息准确率不超过10%,而平行交流的效率则可达到90%以上。”这项总结报告被管理学界称为“沟通的位差效应”。这里的“位差”主要指双方在社会地位、学历水平、年龄、性别生理等方面的差距。沟通的最佳状态,相当于在一个接近的平台上进行交流,人们能够畅所欲言、融洽交换观点和意见。如果这个平台存在过大的位差,不难想象,高端的信息尚可流向低端,而低端的信息却难以流
For interpersonal communication, researchers at California State University concluded through a series of studies: “Only 20% -25% of the information from the leadership level is known and correctly understood by the subordinates, and the feedback from the bottom up The accuracy of the information does not exceed 10%, while the efficiency of parallel communication can reach more than 90%. ”This summary report is called by the management academia as“ the bit-shift effect of communication ”. Here “bit error ” mainly refers to the two sides in the social status, academic level, age, gender and other physical differences. The best way to communicate is the same as communicating on a close platform where people can speak their minds and exchange ideas and opinions. If this platform there is too much difference, it is not hard to imagine, high-end information can still flow to the low end, but low-end information is difficult to flow