论文部分内容阅读
2015年以来,曲靖供电局客户服务工作成绩显著:上半年百万客户投诉率同比下降56.2%,全口径供电可靠率达99.97%。在提升优质服务水平过程中,曲靖局从各专业部门和县级供电企业抽调业务骨干,组建覆盖全局的客户服务专家团队,让客户反映的每一个问题都能得到最专业的解答和落实,真正构建了“以客户需求为导向”的工作体系。破解“95598”服务难题在曲靖“95598”电力呼叫中心,坐席员持有的
Since 2015, the customer service work of Qujing Power Supply Bureau has made remarkable achievements: in the first half of the year, the complaint rate of one million customers dropped by 56.2% from the same period of last year, and the reliability of full-service power supply reached 99.97%. In improving the quality of service process, Qujing Bureau from the professional departments and county-level power supply business deployment of business backbone, set up a global customer service team of experts to allow customers to reflect on each issue can get the most professional answer and implementation, the real Constructed a “customer-oriented” work system. Crack “95598 ” service problems in Qujing “95598 ” power call center, seat holder holds