论文部分内容阅读
流程再造是一种管理思想,强调以业务流程为改造对象和中心、以客户的需求和满意度为目标、对现有的业务流程进行根本性的思考
Process reengineering is a kind of management thinking, emphasizing the business process as the transformation of the object and center to customer needs and satisfaction as the goal, the fundamental thinking of existing business processes