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图书馆阅览部接待读者工作是一门艺术,掌握和运用好这门艺术,关键在于工作人员的知识和能力素质。 具体来说,阅览部工作人员不仅要有外表的美,而且要具备三个方面的能力: 一、要具有敏锐的观察能力。阅览部工作人员在借阅过程中,要注意观察读者的表情和神态,掌握读者的心理,分析读者借书的目的。例如,有一位毕业班的学生来借书,在书架前左右徘徊,欲言又止。工作人员通过观察,根据他所注意书架的眼神,主动热情上前咨询,知道他正在搞毕业论文设计,
Library Reading Department Reception Readers work is an art, master and make good use of this art, the key lies in the knowledge and ability of staff. Specifically, reading department staff not only have the appearance of beauty, but also have the ability to three areas: First, we must have a keen observation skills. Reading Department staff in the process of borrowing, we should pay attention to observe the reader’s expression and demeanor, grasp the reader’s psychology, analysis of the purpose of readers to borrow books. For example, a graduate student borrows a book and wanders around in front of the bookshelf. Staff through observation, according to his attention bookshelf look, take the initiative to consult enthusiasm, know he is engaged in graduation thesis design,