论文部分内容阅读
接打电话是办公室秘书的一件非常琐细又非常重要的工作,要做好这件工作,首先要注意接打电话的基本礼仪。然后要了解和熟悉接听电话和拨打电话的一般过程和处理原则。
To make a phone call is a very trivial and very important work of an office secretary. To do this work, we must first pay attention to the basic etiquette of making phone calls. Then understand and be familiar with the general process of answering calls and placing calls and the handling principles.