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随着社会经济的发展,人民生活水平的逐年提高,人们对服务质量的要求越来越高。服务质量的好坏,将直接关系到酒店业的声誉和利润。本文以“富都戴斯”酒店为例,阐述在酒店服务中存在的问题,分析导致这些问题的原因,并寻求相应的解决途径。希望可以对提升酒店的服务质量有所帮助。服务质量直接代表着各个酒店的竞争力,关乎酒店生存发展的生命线,谁能在服务质量上做得更精致、更出色,谁就能赢得更多的客源,占领更大的市场份额,才能更好的在行业中生存和发展。加强酒店服务质量的管理,并有效提升服务质
With the development of society and economy, the standard of living of people has been increasing year by year, and people are demanding higher and higher quality of service. The quality of service will directly affect the hotel industry’s reputation and profits. This article takes “Fudu Days ” Hotel as an example, expounds the problems existing in the hotel service, analyzes the reasons leading to these problems, and seeks corresponding solutions. Hope can improve the quality of service to the hotel. The quality of service directly represents the competitiveness of various hotels, the lifeblood of the hotel survival and development, who can do more refined service quality, better, who will win more customers, occupy a larger market share in order to Better survival and development in the industry. Strengthen the management of hotel service quality, and effectively improve service quality