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标准件作为邮政速递物流的主打产品,首先要在全国和全网范围实行统一的标准。这个标准应该包括两个方面的内容,一是资费的统一,即资费标准化,便于客户认知。二是操作流程的统一,即服务的标准化,满足客户的时限要求。近年来,尽管邮政速递物流高度重视标准件的发展,从现实情况来看,EMS正面临着发展速度持续下降、市场占有率逐年降低的困境。造成这种情况的原因有很多,但据笔者了解,目前在邮政速递物流企业内部,对于标准件产品至少可以归纳出三种说法。一种是排除说。根据邮政速递物流总部相关文件规定,标准件是指国内特快专递剔除经济快递、e邮宝、代收货款业务后的所有产品。
Standard parts as the main postal courier logistics products, first of all in the country and across the entire network to implement a unified standard. This standard should include two aspects, one is the unification of charges, that tariff standardization, to facilitate customer awareness. Second, the unification of operational processes, that is, the standardization of services to meet customer time-frame requirements. In recent years, despite the importance attached to the development of standard parts in the postal courier logistics, from a practical point of view, EMS is facing the dilemma of a continuous decline in its development speed and a declining market share. There are many reasons for this situation, but as far as I know, at present in the postal courier logistics enterprises, at least three kinds of standard products can be summarized. One is to exclude that. According to the postal courier logistics headquarters of the relevant documents, standard parts refers to the domestic express mail excluding economic Express, e-mail treasure, after collection of payment business all products.