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设想一下拥有一个集语音信箱信息、电子邮件和传真为一体的资料库的美好情景:人们不必再为查找匆忙中信手记录电话号码的纸片而着急上火,也不必为从一摞摞传真件中寻觅一页有用资料而劳心费神。CTI(Computer-Telephony Integration)的倡导者认为,这种信息处理的理想模式很快就会在多数用户的计算机上实现。简单地把一条电话线与一台联网的计算机相连,它即被转换为一台应答机、拨号机和传真机。另外,它还可以记录电话、识别打电话者、跟踪传真甚至还可以提供最近的客户联系记录。将来,点击超文本链就可启动Internet电话呼叫或者做出自然的、聊天式的响应。由于用户计算机要与网络、Internet、PBX或Centrex电话集中器相连,最大的信
Consider the beauty of having a database of voicemail messages, e-mail and faxes: no longer have to worry about getting the paperwork that hurries Sinosteel’s phone numbers on record, Looking for a useful information in the laborious. Advocates of CTI (Computer-Telephony Integration) believe that this ideal model of information processing will soon be implemented on most users’ computers. Simply connect a telephone line to a networked computer and it is converted to an answering machine, dialing machine, and fax machine. In addition, it can record phone calls, identify callers, track faxes, and even provide recent customer contact records. In the future, clicking on a hypertext link will initiate an Internet phone call or make a natural, chat-based response. Since the user’s computer is connected to a network, Internet, PBX, or Centrex phone concentrator, the largest letter