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一个高明的合格的消费者,投诉是最基本的自我保护手段。所谓投诉,就是消费者依照《中华人民共和国消费权益保护法》所赋予的权利,在购买商品或接受服务时,因合法权益受到侵害,而向有关部门反映和检举的行为。投诉时,应尤为注意以下几点:(一)投诉地点:不少消费者投诉误投到市政府市委等政府机关,以致耽误处理。其实,最直接的投诉部门主要是消费者协会。一般在工商管理部门即可打听到该会的
A smart consumer, complaints are the most basic means of self-protection. The so-called complaints, that is, consumers in accordance with the “People's Republic of China Consumer Protection Law,” the rights granted in the purchase of goods or services, due to violations of their legitimate rights and interests, and to the relevant departments to reflect and report acts. Complaints, should pay particular attention to the following points: (A) the location of complaints: Many consumer complaints mistakenly voted to the municipal government and other government agencies, resulting in delay processing. In fact, the most direct complaints department is mainly consumer associations. In general, the business administration department can inquire about the association