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为提升管理服务水平,满足客户信息查询及紧急救援等业务需求,呼叫中心在高速公路上已得到了广泛应用。文章将对呼叫中心结构、呼叫中心工作流程等进行论述,为提高高速公路的服务质量提供一定参考。
In order to enhance the level of management services and satisfy business needs such as customer information inquiry and emergency rescue, call centers have been widely used on expressways. The article will describe the call center structure, call center workflow, to provide some reference for improving the service quality of expressway.