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天津市公交职工结合服务工作实际,倡导“服务群众、奉献社会”的职业道德,把“八荣八耻”贯穿于运营服务之中。要求公交驾驶员做到:安全行车、文明驾驶,准点发车、正点运营,坚持报站、耐心疏导,力保爱车、保持清洁;驾驶员在服务中要使用好“请、您、谢谢、对不起、不客气”十字文明用语;车厢服务要照顾好老、残、病、孕等特殊乘客;在公交线路上推出“双语服务”、“导游服务”等特色服务示范车厢。
Tianjin public transport workers combined with the actual service work, advocating “serve the masses, contributing to society,” the professional ethics, the “Eight Honors and Eight Disgraces” throughout the operation and service. Require bus drivers to do: safe driving, civilized driving, punctual departure, punctual operations, adhere to the newspaper, patient counseling, to ensure that the car, keep clean; driver in the service to be good “Please, thank you, I’m sorry , You are welcome ”cross civilized term; car service to take care of old, disabled, sick, pregnant and other special passengers; in the bus line launched“ bilingual services ”and“ tour guide service ”and other special service demonstration compartment.