论文部分内容阅读
随着我国产品质量法和消费者权益保护法的公布和实施,在法律上规定生产者和销售者对保证产品质量和维护消费者权益都负有义不容辞和不可推卸的责任。本文就全面质量管理方法在销售企业中的应用,提出一些粗浅的看法,与同行们共同探讨。 一、销售企业全面质量管理的内容 全面质量管理是指企业的全体人员综合运用管理技术、专业技术和科学方法,经济地开发、研制、生产和销售用户满意的产品的一切活动,简称TQC。这里质量的含义是广义的,除产品质量外,还包括工程质量及工作质量。按照这一观点,销售企业全面质
With the promulgation and implementation of China’s product quality law and consumer rights protection law, it is legally stipulated that producers and sellers are incumbent on and must not shirk responsibility for ensuring product quality and safeguarding consumer rights and interests. This article puts forward some superficial views on the application of total quality management methods in sales companies and discusses them with their peers. First, the contents of total quality management of the sales enterprise Total quality management refers to all activities of the company’s personnel to comprehensively use management technology, professional technology and scientific methods to economically develop, develop, produce, and sell products that the user is satisfied with, which is abbreviated as TQC. The meaning of quality here is in a broad sense. Apart from product quality, it also includes project quality and work quality. According to this view, sales companies are fully