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作为面向公众提供移动通信服务的通信运营企业,中国移动江苏公司常州分公司(以下简称常州移动)产品的提供过程即服务的产生提供过程,这种产品与服务过程的高度统一性,决定了移动通信企业的各项工作必须坚持以客户为中心,高质量地做好服务工作,才能实现客户、企业、社会的价值最大化。2008年是奥运年,也是常州移动夺取服务“金牌”的服务年。为切实做好奥运会的移动通信服务保障工作,中国移
As a communication operation enterprise providing mobile communication service for the public, China Mobile Jiangsu Changzhou Branch (hereinafter referred to as Changzhou Mobile) provides the process of providing services as a service. The high degree of unity of this product and service process determines the mobile All the work of communications enterprises must adhere to the customer-centric, high-quality service to do a good job in order to achieve the maximum value of customers, businesses and society. 2008 is the year of the Olympic Games, and it is also the service year for Changzhou Mobile to seize service and “gold medal”. In order to effectively do a good job in safeguarding the Olympic Games in mobile communications services, China moves