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一九八六年七月十一日,《人民日報》刊出一篇批評北京友誼商店服務態度的文章,作者是知名的美籍華人陳香梅女士,題曰:《友誼商店不友誼》。文中把售货员的冷漠描繪為‘後娘臉孔’,甚至說‘態度之惡劣是世界上少見的’。一時間,海內外輿論譁然。不久之後,友誼商店在報紙上為此作了公開的自我批評。其實,這並不是什麼新鮮事兒。對於北京的服務態度,人們早有微言,見諸報端也是矹隆J姓斁忠辉俣酱俳逃齺K要求改進,社會
On July 11, 1986, “People’s Daily” published an article criticizing Beijing Friendship Store for its service attitude. The writer is Ms. Chen Hongmei, a well-known American Chinese, who wrote: “Friendship store is not friendship.” The article describes the indifference of the salesman as ’the bride’s face’ and even says ’the bad attitude is rare in the world.’ For a time, public opinion at home and abroad uproar. Soon after, Friendship Store made a public self-criticism in the newspaper. In fact, this is nothing new. For Beijing’s service attitude, people have long been saying, see the newspapers are also Long J J name 斁 Zhong Hui 俣 sauce 俳 escape 齺 K requires improvement, society