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农信机构应瞄准基础客户群体和重点消费群体,从完善服务和问责机制、构建风险防线等多方面着手,提升自身保护消费者权益的综合实力随着金融产品的多样化和客户金融需求的个性化,保护金融消费者合法权益不受侵害成为银行业金融机构的必修课。对于农信机构来说,消费者权益保护工作既受到前所未有的重视,也面临着挑战。农信机构需主动应对同业竞争和监管政策的变化,从客户、服务和风控上构建起消费者权益保护的长效机制。
Rural credit agencies should target the basic customer base and key consumer groups, from the improvement of service and accountability mechanisms to build risk defense, and other aspects to enhance their overall protection of the rights and interests of consumers with the diversification of financial products and customer financial needs Personalization, protection of the legitimate rights and interests of financial consumers are not infringed to become a compulsory course of banking financial institutions. For rural credit agencies, the protection of consumer rights has received unprecedented attention, but also faces challenges. Rural credit agencies need to take the initiative to cope with changes in peer competition and regulatory policies, and build a long-term mechanism for protecting the rights and interests of consumers from customers, services and risk control.