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在青岛寿险营销人员中流传着这样一则故事:非典期间,一名寿险营销员去一幢写字楼拜访客户,不巧忘记带身份证,无奈中,营销员拿出一个蓝色小本对警卫人员说:“您看,我带着公司的《品质服务护照》。”正当警卫人员疑惑之间,旁边一位准备上楼的先生热情地答道:“品质护照?你是泰康人寿的吧?我知道,那是代表诚信的一个标志。”事后,这位最终见到客户的泰康营销员自豪地说,《品质服务护照》是他的第二身份证。所谓《品质服务护照》,是泰康人寿青岛分公司的一套信用等级微机实时评价系统的纸质载体。通俗地说,营销员自进入公司第一天始,其服务品质、契约品质、成长品质和职业品质四方面的评价全部记录在电子系统中,而营销员持有的《品质服务护照》记录了每季度的服务品质评价。或许,一套电子系统并没有什么新鲜之处,但一个普普通通的本子,何以得到社会的广泛认可和礼遇?
In Qingdao life insurance marketers circulating such a story: during SARS, a life insurance marketer to an office visit customers, unfortunately forgot to bring ID cards, but unfortunately, the marketer came up with a small blue book on the security staff Says: “You see, I carry the company’s” Quality Service Passport. “” Just as security guards doubts, a gentleman next door ready to go upstairs replies enthusiastically: “Quality Passport? You are Taikang Life’s I know, that’s a sign of good faith. ”“ Afterwards, the Taikang Marketer, who eventually met her, said proudly that ”Quality Service Passport“ is his second ID card. The so-called ”quality service passport“ is a paper carrier of Taikang Life Insurance Qingdao Branch’s credit rating microcomputer real-time evaluation system. Generally speaking, marketers from the first day into the company, its service quality, contract quality, growth quality and professional quality evaluation of all four records in the electronic system, and marketers hold the ”quality service passport" record Quarterly service quality evaluation. Perhaps, there is nothing new about an electronic system. But how can an ordinary book be widely recognized and favored by society?