上海市水务局公众咨询服务信息化整合初探

• 作 者: 叶晓峰 陈扬 彭基辉
• 机 构: 上海市防汛信息中心,上海市防汛信息中心,上海市水务局 200050上海市江苏路389号水务大厦三楼,200050上海市江苏路389号水务大厦三楼,200050上海市江苏路389号水务大厦三楼
• 出 处: 上海水务
• 发表日期: 2005年03期
• 关键词: 上海市水务局 咨询服务 流程 服务信息化 优化工作 电子政务 在线咨询 网站 信息化规划 信息库

随着政府职能的转变,政府与公众的关系将日渐紧密,政府必将为公众提供更多更优质的服务。本文以上海市水务局为例,从提高咨询服务能力的目的出发,提出通过信息化手段,合理整合现有咨询服务渠道,优化工作流程,建设一个以公众咨询信息库为核心的公众咨询服务平台, 更好地为公众提供咨询服务。

With the change of government functions, the relationship between the government and the public will become increasingly close, and the government will surely provide more and better services to the public. Taking Shanghai Municipal Bureau of Water Resources as an example, from the perspective of improving the ability of consulting services, this paper proposes to establish a public consultation service platform with the public consultation information base as the core by means of informationization, reasonable integration of existing consulting service channels, optimization of workflow, , To better provide advisory services to the public.