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在医院日常工作中,患者退号现象普遍存在,但又易被忽视。门诊退号既影响医疗服务的工作效率和医疗数据质量,又会降低患者的就诊满意率。门诊患者的退号现象从一个侧面反映出医院服务水平。分析门诊患者退号原因,对改进工作具有重要意义。本文结合某医院的门诊退号数据统计,分析了患者退号的相关原因,探讨了加强管理、提高门诊服务质量的对策。
In the daily work of the hospital, patients with the phenomenon of the phenomenon of the universal return, but easily overlooked. Outpatient callback not only affects the efficiency of medical services and medical data quality, but also reduce the patient’s satisfaction rate of visits. Outpatient patient sign-off phenomenon from a side reflect the level of hospital services. Analysis of outpatient reasons for patient number, to improve the work of great significance. In this paper, a hospital outpatient database number data statistics, analysis of the reasons for the patient back number, to explore ways to strengthen management and improve out-patient service quality.