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图书馆是以读者服务为基础,一切为了读者需要而服务,随着时代的发展,传统的读者服务模式发生改变,作为图书馆业务环节的一部分,参考咨询虽然开展的比较晚,但大有后来居上的势头并且快速成为了图书馆服务的灵魂,成为现代图书馆服务体系的核心环节。英国《大不列颠百科全书》2002年版将参考咨询定义为:“是图书馆员为使读者最充分地利用馆藏并满足他们的信息需求而为读者提供的个人帮助”。参考咨询工作的实质是图书馆满足读者自身的信息
Library is based on the reader service, all for the needs of readers and services, with the development of the times, the traditional reader service model changes, as part of the library business links, although the reference to the late start, but much later The momentum and quickly became the soul of library services, a modern library service system as the core link. The British edition of Great Britain Encyclopedia 2002 defines a reference counselor as “a personal aid to readers that librarians use to maximize their use of collections and satisfy their information needs.” The essence of reference work is the library to meet the reader’s own message