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最近,我到日本考察,对日本企业管理留下了很深的印象。在日本的列车上,服务员总是彬彬有礼,笑容迎宾;在筑波科学城的电梯上,开电梯的小姐笑口不停地介绍城市风光、历史,并且不断地道谢,点头送客。当我来到工厂时,工人们在紧张、高效率地劳动……为什么能做到这样?八四年十一月,日本东海大学教授、中国人民大学客座教授铃木博先生在广州讲课时,曾回答了这个问题。他说:“人的积极性从哪里来?必须要使职工对所从事的工作有充分理解并喜欢此项工作。”铃木博教授认为人事管理的定义是:最大限度发挥职工内在能力,以与结构相适应的形式组织起来,达到预期目标,使在工作的职工获得最大满足。
Recently, I visited Japan and left a deep impression on Japanese business management. On the train in Japan, the waiters are always courteous and welcoming. On the elevator of Tsukuba Science City, the lady who lifts the elevator laughed and introduced the city scenery, history, and continued to thank and nod. When I came to the factory, the workers were working intensely and efficiently ... Why could this be done? In November 1984, Professor Suzuki Hiroyama, a professor at Tokai University and a visiting professor at Renmin University of China, gave lectures in Guangzhou Answering this question. He said: “Where does the enthusiasm of people come from? We must make our employees fully understand and love the work we are doing.” Professor Suzuki concluded that personnel management is defined as: maximizing the employee’s internal capacity to work in harmony with the structure Adapt to the form of organization, to achieve the desired goal, so that workers in the work of the greatest satisfaction.