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一、呼叫中心系统 《公安信息咨询台》的呼叫中心系统,基于先进的CTI(计算机与电信集成)技术,集程控交换技术、计算机技术、网络技术与数据库技术于一体,按照Callcenter(呼叫中心)的动作模式,采用技术领先,性能可靠的呼叫中心智能平台为呼叫处理和业务支撑设备,以灵活的人工、自动服务方式提供多种群众服务业务手段,并可按运营者要求在线生成新的业务。呼叫中心系统是专为CTI(电脑电话集成系统)领域设计的一个全功能应用系统。具备CTI领域所需的几乎全部呼叫处理应用功能,如:模拟中继、数字中继(一号和七号信令)、Inernet接入;自动语音导航、自动语音应答、人工座席服务、多媒体座席服务、语音合成、传真、语
I. Call Center System The “Public Security Information Desk” call center system is based on the advanced CTI (Computer and Telecommunication Integration) technology and integrates the program-controlled switching technology, computer technology, network technology and database technology. According to Callcenter (Call Center) Mode of operation, using leading technology, reliable performance of the call center intelligent platform for call processing and business support equipment, with flexible manual, automatic service to provide a variety of mass service business means, and operators can generate new services online . Call Center System is a fully functional application designed for the CTI (Computer Telephony Integration) area. Almost all of the call processing applications needed in CTI are analogue trunks, digital trunks (numbers 1 and 7), Inernet access, automatic voice navigation, automated voice response, manual agent service, multimedia agent Service, speech synthesis, fax, language