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接待查档利用是档案管理业务中的一个重要环节,也是实现档案工作社会服务价值的重要手段。它一头连接着档案与档案工作,另一头连接着社会各方面利用者,代表着档案馆工作的对外形象,也是对档案基础工作的检验。接待工作者如何通过档案馆的对外服务窗口,积极主动地发挥主观能动性,架起档案工作与社会需求的“桥梁”呢?笔者认为,必须坚持以人为本,把“服务”二字时刻记在心里。
The reception of files is an important part of the file management business and an important means of realizing the social service value of file work. It is connected to the archives and files at one end of the work, the other end connected with all aspects of the community users, representing the external work of the archives image, but also the test of the basic work of the file. How do reception workers work through the external service window of the archives and proactively give play to their initiative and set up a “bridge” between archival work and social needs? In my opinion, we must insist on putting people first and remembering the moment of “service” in mind.