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十几年来,整个行业的客户服务水平并没有明显的、持续的提升。我们不禁要问,这究竟是为什么?4S店经营艰难,恐怕难过的不只是经销商投资人,厂家也非常闹心。过去,当4S店亏损还是小比例事件时,厂家可以拿着宏观统计数据振振有词地说:保证适当比例的经销商亏损甚至淘汰是确保网络活力的必要手段。然而,当亏损成为主体业态,当退网成为应接不暇的群体事件,当抵制压库成为
More than a decade, the level of customer service throughout the industry and no significant, continuous improvement. We can not help but ask, what is the reason? 4S shop management difficult, I am afraid sad not only dealer investors, manufacturers are also very curious. In the past, when 4S shop loss or a small proportion of events, manufacturers can hold the macro statistics plausibly said: to ensure an appropriate percentage of the dealer loss or even eliminated is to ensure the vitality of the network means. However, when losses become the main format, when the withdrawal of the network become an overwhelming group of events, when the boycott becomes a