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文章根据参考咨询与信息咨询的定义和特点,分析二者的区别与联系,认为信息咨询是参考咨询的拓展和升华,是21世纪图书馆读者工作的发展方向。
According to the definition and characteristics of reference and information consultation, the article analyzes the difference and connection between the two. It holds that information consultation is the expansion and sublimation of reference and consultation, which is the development direction of library work in the 21st century.