试论如何培养和提高旅游从业人员的语言修养

• 作 者: 王凤娟
• 机 构: 焦作市职业教育中心学校,
• 出 处: 旅游纵览(行业版)
• 发表日期: 2012年05期
• 关键词: 旅游从业人员 旅游接待 语言能力 从容应对 语言修养 人际交往 人际交往过程 说话人 目标意识 个人情感

语言是人际间相互交流和沟通的桥梁和媒介。旅游从业人员的职业素质高低在很大程度上取决于其语言修养的高低。语言能力强的旅游从业人员,常常可以在工作中做到从容应对,让游客称心、满意;相反,如果旅游从业人员缺乏应有的语言能力的培养和锻炼,在工作中就会出现捉襟见肘,无所适从或顾此失彼的局面。

Language is the bridge and medium for interpersonal communication and communication. The professional quality of tourism practitioners depends largely on the level of their language training. Tourism professionals with strong language ability often can calmly deal with their work so as to satisfy and satisfy tourists. On the contrary, if tourism practitioners lack the training and training of their own language skills, they will be hard-pressed and out of work at work Or take care of each other’s situation.