论文部分内容阅读
纵观酒店行业的发展,促进酒店的服务管理质量是十分重要的,其服务的目标就是为广大顾客进行服务,以便使得顾客对于酒店的服务质量予以满足,打造成功的优质酒店服务的管理,促进酒店自身的竞争优势,获取最大的经济效益,也帮助酒店吸取大量忠实的顾客。在现如今的这种环境之下,如何做好酒店服务质量的管理工作是较为重要的,分析其管理的现状并总结相关对策在目前是十分重要,本研究中笔者将对此进行简单的分析,以便于为相关领域提供可行的参考。
Throughout the development of the hotel industry, to promote the quality of service management of hotels is very important, and its service goal is to serve the majority of customers in order to enable customers to meet the hotel’s service quality to create a successful management of high-quality hotel services to promote The hotel’s own competitive edge, access to the greatest economic benefits, but also to help hotel attract a large number of loyal customers. In today’s environment, how to do a good job in the management of hotel service quality is more important, to analyze the status quo of management and to summarize the relevant measures is very important at this stage, the author of this study will be a simple analysis In order to provide a viable reference for the relevant area.