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目的探讨人性化服务在门诊采血室临床护理中起到的作用。方法选取我院门诊采血室进行抽血的患者500例为研究对象,将所有患者随机分为对照组和观察组,对照组采取普通护理方法,观察组采取人性化护理服务,通过采血过程中不良反应的发生率以及患者对于服务的满意程度来评价两组效果。结果采取人性化护理方式的观察组患者其不良反应发生率较采取普通护理方式的对照组有显著性降低,同时患者对于护理的满意度也有一个明显提升。结果具有统计学意义。(P<0.05)。结论人性化护理服务可以提升门诊采血室中的服务质量,提升患者的满意度。
Objective To explore the role of humanized service in clinical nursing of outpatient blood collection room. Methods A total of 500 patients were selected from outpatient blood sampling room in our hospital for study. All patients were randomly divided into control group and observation group. The control group was treated with common nursing method, and the observation group adopted humanized nursing service. The incidence of response and patient satisfaction with the service to evaluate the two sets of effects. Results The rate of adverse reactions in the observation group taking the humane nursing mode was significantly lower than that in the control group taking the common nursing mode. At the same time, the patient satisfaction with nursing was also improved significantly. The results were statistically significant. (P <0.05). Conclusion Humanized nursing service can improve the quality of service in outpatient blood collection room and enhance patient satisfaction.