服务供应链与产品供应链的差异探究

• 作 者: 毕伟华 李贵春
• 机 构: 天津师范大学管理学院,
• 出 处: 价值工程
• 发表日期: 2016年25期
• 关键词: 服务供应链 产品供应链 供应链模型 产品寿命 供应商关系管理 供应链服务 传统供应链 供应链战略 供应链流程 客户忠诚

制造商的产品和服务相结合,可以给客户提供更大的价值,并促进长期更有利可图的合作关系。因此需要仔细同步产品和服务供应链,给消费者提供完整的产品寿命的服务。然而,产品供应链与服务供应链之间的差异成为在研究以服务为中心的供应链时的一个重大挑战。本文通过对生产和服务供应链之间的差异进行分析,使用不同的模型对这两种类型的供应链进行比较与创造性的综合,最终得到新的以服务为中心模型。

The combination of manufacturer’s products and services can provide greater value to customers and promote long-term, more profitable relationships. Therefore, the need to carefully synchronize the product and service supply chain, to provide consumers with a complete service life of the product. However, the difference between product supply chains and service supply chains presents a major challenge in the research of service-centric supply chains. By analyzing the differences between production and service supply chains, this paper uses different models to compare and creatively integrate the two types of supply chains and finally get a new service-centric model.