保障消费者权益,海尔“5A”钻石服务落到实处

• 出 处: 计算机与网络
• 发表日期: 2004年期
• 关键词: 消费者权益 检测机构 赞者 人员组织 令人 备用机 SERVICE

自手机“三包”政策出台后,至今已有一年多的时间了。然而据统计,这一年多来消费者的投诉不减反增。以北京为例,去年全年北京市消费者协会共接到投诉1262件,超过以往投诉最多的百货业而名列榜首。看来“三包”政策的完善已是必然之事。

Since the introduction of the “Three Guarantees” policy of mobile phones, it has been more than a year since. However, according to statistics, over the past year, consumer complaints have not diminished. In Beijing, for example, the Consumer Association of Beijing received a total of 1,262 complaints last year, surpassing previous complaints about department stores and topped the list. It seems that the “Three Guarantees” policy has been perfected.