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清晨,苏州运行中心隔壁钟楼的指针刚刚指向七点半,王健春已经走进了办公大楼。每天提前90分钟上班,这是他多年养成的工作习惯。来到办公楼四楼,他径直朝着办公室对面、过道一侧的多媒体显示屏走去,屏幕上八个饼状图显示着业务指标监测数据:服务级别82%,最长等待时间11秒……看到运营情况稳定,他这才转身走进办公室。批阅公文、处理邮件、修改材料、研究措施、查阅资料……繁忙的一天就这样开始了。信用卡中心苏州运行中心副主任王健春,在打响建行信用卡800客户服务第一品牌的攻坚战中,带领近800名员工的年轻队伍,连续多年KPI指标综合得分位列系统内
In the early morning, the clock tower in the center of Suzhou Runway Center just pointed at half past seven. Wangjianchun has entered the office building. 90 minutes in advance to work every day, this is his work habits developed for many years. Came to the fourth floor of the office building, he went straight opposite the office, the multimedia display on the side of the aisles walked on the screen eight pie chart shows the business indicators monitoring data: 82% service level, the longest waiting time of 11 seconds ... ... I saw the stable operation, he just turned into the office. Read the official documents, mail processing, modify materials, research measures, access to information ... This is the beginning of a busy day. Wang Jianchun, deputy director of the Credit Card Center Suzhou Operations Center, has led the young team of nearly 800 staff in the crucial battle to set the top brand of 800 Customer Service Branches of CCB Credit Cards. For many years, the KPI overall score ranked in the system