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最后一公里的物流服务实质是电商和实体门店终端的延伸,是O2O网络的高效通路。仅通过快速、准确、人性化的送货、退换货流程来加强顾客体验、实现实体店在O2O方面的突破还远远不够。4月1日,三门峡市狂风暴雨。当天,三门峡华为医药零售连锁发布微信,承诺市民所有生活需求都可让“药快送”代劳,“半小时送达,24小时在线,免费服务”。三门峡华为全面布局最后一公里,反应迅速,其心拳拳,其意诚诚。
The last mile of physical logistics service is an extension of e-commerce and physical store terminals and is an efficient channel for O2O networks. Only through the fast, accurate and humane delivery, return process to enhance the customer experience, to achieve the physical store in O2O breakthrough is far from enough. April 1, Sanmenxia City, stormy. On the same day, Sanmenxia Huawei Pharmaceutical Retail Chain launched WeChat, committing all citizens’ life needs to allow “drug delivery ” on behalf of the labor, “half an hour delivery, 24 hours online, free service ”. Sanmenxia Huawei layout of the last mile, rapid response, its heart boxing, its sincerity.