Dissatisfied Customers

• 作 者: 何敏智
• 出 处: 英语学习
• 发表日期: 1996年08期
• 关键词: handle situations please 销售代表 Crown speak naturally spoke morning extremely

前面我们已讲过,秘书要善于处理各种情况(able to handle allkinds of situations)。有时顾客打电话来对公司的产品或服务表示不满,秘书应该采取什么态度呢?

As we have already said, the secretary should be able to handle allkinds of situations. Sometimes customers call to express dissatisfaction with the company’s products or services, the Secretary should take what attitude?