论文部分内容阅读
山西网通建大客户管理系统11月中旬获悉,中国网通集团山西通信分公司和HOLLYCRM(合力金桥软件)就“山西省通信公司大客户管理系统”签订协议,由合力金桥软件为其打造全新客户关系管理(CRM)平台。山西省通信公司的大客户管理系统的总体设计上包括了以下几大功能模块:市场营销、销售管理、服务管理、大客户信息管理、客户经理管理、一站服务管理、查询统计、决策分析、接口功能、系统管理、系统监控等。合力金桥软件公司根据客户需求,按照“数据集中、分级管理”的建设原则,在此项目中实行大客户管理系统的体系结构采用全省集中的方式建设,即在省中心建设统一的应用系统,建设省中心大客户系统的中心局域网络和连接各地市运营系统的广域网络,省地两级系统之间通过现有的 DCN 网络进行连接。
Shanxi China Netcom large customer management system was informed in mid-November, China Netcom Group Shanxi Communications Branch and HOLLYCRM (Heli Golden Bridge Software) signed an agreement on “large customer management system in Shanxi Province Communications Corporation”, by force Golden Bridge software to create a new customer relationship Management (CRM) platform. The overall design of the major customer management system in Shanxi Communication Company includes the following major modules: marketing, sales management, service management, VIP account management, customer manager management, one-stop service management, query statistics, decision analysis, Interface functions, system management, system monitoring and more. Heli Jinqiao software company according to customer needs, in accordance with the “data centralized, hierarchical management” principle of construction, in this project implementation of large customer management system architecture focused on the construction of the province, that is, building a unified application system in the provincial center, The construction of provincial center VIP system of the local area network and connected to the city operation system wide area network, provincial and county level system through the existing DCN network connection.