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客舱服务是对民航服务的一种核心体现,客舱的服务提供者素养和服务环境质量决定了民航服务水平。最重要的是,服务者的综合素养是影响服务质量的最重要因素,服务者的能力和服务水平质量对民航服务业的发展至关重要的作用。在民航服务业中,将服务效率和质量达成共赢,通过提高服务者自身素质以及致力于民航服务业制度的完善是促进我国民航服务业发展的重要手段。
Cabin service is a core manifestation of civil aviation service. Cabin service provider quality and service environment quality determine the level of civil aviation service. Most importantly, the overall literacy of service personnel is the most important factor affecting service quality. The ability of service personnel and the quality of service level are crucial to the development of civil aviation service industry. In the civil aviation service industry, achieving a win-win situation in service efficiency and quality will be an important means to promote the development of civil aviation service industry in our country through improving the quality of service personnel and the improvement of civil service system.