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自从20世纪80年代以来,我们注意到了人们对质量产生了越来越浓厚的兴趣;越来越多的组织从事到各种各样的质量活动中;很多管理方面的杂志也发表了大量的关于质量的文章;质量的各种会议也越来越多。那么当前产品服务的质量如何呢?质量是否确实是组织在经营发展中的成功因素呢?答案不是完全肯定的。有些组织取得了成功,而有些组织区却没有从质量中得到回报。对于这种情况,我们该怎么办?
Since the 1980s we have noticed an increasing interest in the quality of people; more and more organizations are engaged in a wide range of quality activities; and many management magazines have published a great deal about Quality of articles; Quality of meetings is also growing. So what is the quality of the current product service? Is quality really a success factor in the business development? The answer is not entirely certain. Some organizations have been successful, while others have not been rewarded for their quality. What should we do with this situation?