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ＩＳＯ９００４－２：１９９１（Ｅ）质量管理和质量体系要素第二部分服务指南（１）陈柏年译前言质量和顾客满意程度是世界范围内正日益受到关注的重要问题。为了鼓励组织和公司以比较有效的方式对他们的服务活动进行质量管理，本标准提供了了解和寻求达到此目的的指南。...
ISO9004-2: 1991 (E) Quality Management and Quality System Elements Part II Service Guide (1) Introduction to Quality and Customer Satisfaction Quality is an increasingly important issue in the world. In order to encourage organizations and companies to provide quality management of their service activities in a more efficient manner, this standard provides guidance for understanding and seeking to achieve this goal. ...