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如果在办理电信业务时被推来推去,如果情绪不佳的营业员对您冷言冷语,如果遇上业务生疏的员工而使办理时间大大延长,作为通信消费者,此时会有什么反应?大致有以下三种:脾气暴烈者,大为光火,来言去语火药味浓厚;默然离去者,其内心已与该运营商背道而驰;理智沟通者,尽量寻求和平解决方案,若失败则走上投诉道路。这几种结果对电信运营商而言都是不愿意看到的,因为于业务收入不利,于企业声誉不利,于员工成长不利,最终于企业发展不利。服务是一个老话题,对于电信运
If the telecommunications business is pushed to push, if the moody salesperson to you cold talk, if encountered in the business unfamiliar staff greatly processing time, as a communication consumer, what will happen at this time reaction? The following three kinds: grumpy, a lot of light, in a matter of words thick smell of gunpowder; silent departure, its heart has run counter to the operator; rational communicators, try to find a peaceful solution, if failed, then embarked on the road of complaint . These results are unwilling to be seen by telecom operators because their business income is unfavorable, their reputation is unfavorable, their staff growth is unfavorable, and their business development is unfavorable finally. Service is an old topic for telecom operators