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2008年,随着中国电信业重组的尘埃落定,电信业三足鼎立的新格局已经形成,中国的电信行业将全面进入全业务竞争时代。电信业的“全业务”运营,是电信业深化体制改革的一个重要步骤,也是中国电信转型过程中的一个里程碑。三运营商的竞争不再限于技术的较量,优质的客服无疑能为企业增加一把“尚方宝剑”。日前,被业界誉为“中国客户服务的奥斯卡”——2007-2008年中国最佳客户服务评选活动颁奖典礼上,中国电信广州分公司尽获殊荣。
In 2008, with the dust settling of the reorganization of China’s telecom industry, a new pattern of tripartite confrontation of the telecommunications industry has taken shape and China’s telecom industry will fully enter the era of full-service competition. The “full-service” operation of the telecommunications industry is an important step for the telecommunications industry to deepen the system reform and a milestone in the transformation of China Telecom. The competition of the three operators is no longer limited to the technical contest, and the high-quality customer service undoubtedly can add a “Shang Fang Bao Jian” to the enterprise. Recently, the industry as the “Chinese customer service Oscar” - 2007-2008 China Best Customer Service Award ceremony, China Telecom Guangzhou Branch won awards.