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周一上午过了11点,魔方公寓上海杨高北路店,租户们大多都已去上班,但管家小徐依然闲不下来。这边电话不断,预约看房,房间设施报修,收缴费用等事务构成了她的日常工作。另一边,一位租户裹着浴袍出现在她面前,正等着维修屋里的热水器。这样的情景每天都会上演。魔方公寓里像小徐这样的管家大约有300余名,她们分布在全国十几座城市的100家门店中,为近2.5万名租户提供生活服务。平均算下来,每家门店有2-3名管理人员。拥有行业内最大规模的门店,却只用最少的管家进行服务,这是魔方公寓的核心竞争力,也是CEO柳佳引以为傲的地方。她的这套运营管理服务体系,把公司的运营成
11 o’clock on Monday morning, Cube Apartment Shanghai Yanggao Road shop, most of the tenants have to go to work, but the butler Xiao Xu still idle. The constant telephone calls, reservation viewing, room service repair, collection of fees and other matters constitute her daily work. On the other side, a tenant in front of her wrapped in a bathrobe, waiting for the maintenance of the water heater in the house. Such a scene staged every day. There are about 300 housekeepers in the Cube apartment like Xiao Xu, which are distributed in 100 stores in more than a dozen cities throughout the country and provide living services to nearly 25,000 tenants. On average, each store has 2-3 managers. With the largest store in the industry, but with minimal butler service, this is the core competitiveness of Cube Apartments and the place where CEO Liu Jia is proud. Her set of operations management service system, the company’s operations into