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[目的/意义]针对资源约束环境,从项目管理角度,探讨高校图书馆社会化服务的范围、成本、质量及风险等核心问题,引入科学的管理方法,提高图书馆资源利用效率,推动高校图书馆社会化服务进程。[方法/过程]运用WBS和RAM等工具分析高校图书馆社会化服务的范围,通过资源需求甘特图和项目成本S曲线等对高校图书馆社会化服务的成本进行管理控制,以因果分析方法解析高校图书馆社会化服务中存在的质量问题,并遵循项目风险管理流程等对高校图书馆社会化服务的风险进行探究。[结果/结论]项目范围管理步骤的执行,可避免高校图书馆社会化服务过程中规章制度不明、服务定位不清、服务质量偏低以及用户满意度不高等问题;项目成本管理可用于判定高校图书馆是否具备开展某项社会化服务的能力,提高资源分配的合理性,掌握社会化服务成本耗用情况,控制成本支出;项目质量管理能够找到影响社会化服务质量的原因,为修正质量问题提供可行依据;项目风险管理则可帮助高校图书馆识别潜在风险,选择合理规避方法、
[Objective] [Objectives] [Purpose / Significance] To address the resource constrained environment, from the project management point of view, to explore the core issues such as the scope, cost, quality and risk of the social service of the university library, to introduce scientific management methods to improve the resource utilization efficiency of the library, Museum social service process. [Methods / Processes] Using WBS and RAM tools to analyze the scope of university library social services, through the Gantt chart of resource requirements and project cost S curve, the management and control of the cost of social services in university libraries, with causal analysis method Analyze the quality problems existing in the social service of the university library and explore the risk of the social service of the university library according to the project risk management process. [Results / Conclusion] The execution of the project scope management steps can avoid the problems of unclear rules and regulations, unclear service orientation, low quality of service and low user satisfaction in the process of socialized service in university libraries. Project cost management can be used to judge whether colleges and universities Whether the library has the ability to carry out a social service, improve the rationality of resource allocation, grasp the cost of social service consumption and control the cost of expenditure; project quality management can find the reasons that affect the quality of social service, to correct the quality problem Provide feasible basis; project risk management can help university libraries identify potential risks, choose a reasonable way to avoid,