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档案利用率下降是各地档案馆近年来普遍存在的问题,在注重效益的当今社会里,这个问题的存在,无疑会给整个档案事业的发展蒙上一层阴影。为解决这个问题,各地档案部门在开放档案的方式、方法上,在改善服务态度等方面都作过大量的工作,而收效却不十分明显,并且利用率下降的趋势仍在加剧,这就迫使我们不得不改变思路,从另外的角度上去寻找原因,并摸索走出困境的路子。 首先,我们应从档案馆的行业特点着手,进行研究、探讨。我们知道,档案馆属于服务行业,我们就应该从服务行业的特点去分析和查找原因。从服务态度来看。档案馆在整个服务行业中都可说是最上乘的,目前还没有那个档案馆因服务态度不好,引起利用者投诉的。从服务地点来看,档案馆有着先天的不足,多处于大院之中,有“巷深”之虞,但古语也有“酒好不怕
The decline of the utilization rate of archives is a common problem in archives in recent years. In today’s society that focuses on efficiency, the existence of this issue will undoubtedly cast a shadow over the development of archives. In order to solve this problem, the archives departments at various places have done a great deal of work in opening up the archives and methods, in improving their service attitude and other aspects, and the results have not been very clear, and the downward trend in the utilization rate is still aggravating, forcing this We have to change our way of thinking, from another point of view to find the reasons, and explore the way out of the woods. First of all, we should proceed from the characteristics of the archives industry, conduct research and discussion. We know that the archives belong to the service industry, we should analyze and find out the reasons from the characteristics of the service industry. From the service point of view. Archives in the entire service industry can be said to be the most superior, there is not yet that archives due to poor service attitude, causing the user complaints. From the service point of view, the archives have inherent deficiencies, mostly in the compound among the “deep” danger, but the old language also "wine is not afraid