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在打开众多企业网站之后,记者心里颇感欣慰,所有企业都在主页或者子网页里设置了用户反馈这一栏目。说明企业也懂得信息反馈对自己的重要性。但在这次调查中,记者却受到了非常不给情面无情的“冷落”,20份记者的反馈信息,被企业扔到了哪个角落。与企业服务热线同属一个级别的用户反馈和服务邮箱,竟然会遭到企业的如此忽视,原因到底是什么呢?记者带着疑问,采访了一些客车企业负责市场的工作人员。
After opening many corporate websites, the reporter was quite relieved that all enterprises set up user feedback on the home page or sub-page. Explain that enterprises also understand the importance of information feedback to themselves. However, in this survey, the reporter was very “cold-hearted” who did not give mercy to the situation. The feedback from 20 reporters was thrown into the corner by the enterprise. And enterprise service hotline belong to the same level of user feedback and service mailbox, even the company will be so ignored, the reason is exactly what? Reporters with questions, interviewed a number of bus companies responsible for the market staff.