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目的:探讨和研究全方位优化管理模式在骨科病房的应用效果。方法:自2014年1月起在浙江省舟山市中医骨伤联合医院骨科病房实施全方位优化管理,内容包括明确护理责任、规范护理行为、改善护患沟通、建立监督机制等,比较全方位优化管理模式实施前和实施后的护理风险事件发生率、护理满意度。结果:实施前骨科病房的护理风险事件发生率为2.31%,实施后护理风险事件发生率降为了0.96%(P<0.05);实施前患者的护理满意度为92.0%,实施后提升为98.5%(P<0.05)。结论:将全方位优化管理模式应用于骨科病区,能够有效减少护理风险事件的发生,改善护理质量,从而提高患者的护理满意度。
Objective: To explore and study the application effect of omni-directional optimization management in orthopedic ward. Methods: Since January 2014, we conducted a comprehensive and optimized management of the orthopedic ward at the Joint Hospital of Traditional Chinese Medicine and Orthopedics in Zhoushan, Zhejiang Province. The contents include defining the responsibilities of nursing care, standardizing the nursing behaviors, improving the communication between nurses and patients, establishing the supervision mechanism, etc., Pre-implementation and post-implementation management risk incident incidence, nursing satisfaction. Results: Before the implementation, the incidence rate of nursing risk events in orthopedic ward was 2.31%, and the incidence of nursing risk events after implementation was 0.96% (P <0.05). Before the implementation, the nursing satisfaction of patients was 92.0% (P <0.05). Conclusion: The application of omni-directional optimization management model in orthopedic ward can effectively reduce the occurrence of nursing risk events, improve the quality of nursing care and improve patient satisfaction.