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成功的企业一定是很好地满足顾客需求的企业,一般情况下铁路业客户的需求主要有两种：一是低成本低价格而是速度快、灵活性大,即敏捷性好。那么在满足顾客需求的过程中铁路业会遇到那些障碍?以后该如何发展?本文应用SWOT矩阵,客观地分析了铁路业在服务于这两种需求的过程中所具有的优势、劣势、机会和威胁,要满足顾客需求,应当建立两套物流系统：一套是低成本物流体系,这一物流服务体系的发展战略是追求低成表一套是敏捷性物流系统这一物流体系的发展战略是追求高度的灵活性,包括速度、可得性。
Successful enterprises must be a good business to meet customer needs, under normal circumstances, the railway industry, there are two main customer needs: First, low-cost low-cost but fast, flexible, that is, a good agility. So in the process of meeting customer needs, the railway industry will encounter those obstacles and how to develop it in the future. In this paper, SWOT matrix is applied to objectively analyze the advantages, disadvantages and opportunities that the railway industry has in serving these two needs And threats, to meet customer needs, should establish two sets of logistics system: one is a low-cost logistics system, the development strategy of this logistics service system is to pursue a low-level form is the agile logistics system, a logistics system development strategy Is the pursuit of a high degree of flexibility, including speed, availability.