上海图书馆联合虚拟参考咨询知识库答案格式规范的研究

• 作 者: 仝召娟 许鑫 陈超
• 机 构: 华东师范大学商学院信息学系,
• 出 处: 现代图书情报技术
• 发表日期: 2012年09期
• 关键词: 虚拟参考咨询 上海图书馆 格式 超链接 知识库 工具条 格式规范 斜体 字体 特殊格式

首先明确上海图书馆联合虚拟参考咨询知识库答案格式的含义与研究意义,调研国内外相关文献和实践,然后从明确格式问题、制定格式规范、实施和优化格式规范三个层次,阐述规范上海图书馆联合虚拟参考咨询知识库中答案格式的一般思路。通过调研该知识库答案格式现状以确定其存在的问题,继而制定规范并设计实现工具条插件以优化该知识库的答案格式。

First of all, it clarifies the meaning and research significance of Shanghai Library’s joint virtual reference consulting knowledge base answer format, investigates the relevant literature and practice both at home and abroad, and then clarifies the format of the problem, formulates the format, implements and optimizes the format specification three levels, The General Idea of ​​the Answer Format in the Joint Virtual Reference Consulting Knowledge Base. By investigating the status quo of the Knowledge Base answer format to identify its problems, a specification was then made and the answer format for implementing the Toolbar plugin to optimize the knowledge base was developed.