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岁末年初又迎来网络销售的高峰。近日,北京电子商务协会和市工商局在举行的“五节”(圣诞、元旦、春节、元宵、情人节)消费提示发布会上表示,对消费者的投诉,电商在工作时间内的响应将不超过2小时、非工作时间响应不超过12小时。市工商局要求,电商在重大节假日促销前,须制定应对突发事件或群体性事件的预案,并最好“主动建立先行赔付”。网购投诉集中5大问题市工商局12315消费者投诉中心主任任亚娜介绍,12315
Year-end and New Year usher in the peak of network sales. Recently, the Beijing Electronic Commerce Association and the City of Industry and Commerce held in the “five” (Christmas, New Year, Spring Festival, Lantern Festival, Valentine’s Day) consumer tips conference said that consumer complaints, e-business during working hours The response will not exceed 2 hours, non-working hours response does not exceed 12 hours. City Industrial and Commercial Bureau requirements, electricity suppliers in the major holidays before the promotion, to formulate plans to deal with emergencies or mass incidents, and the best “take the initiative to establish Xianxingpeifu ”. Internet shopping complaints focus on the five major issues City Trade and Industry Bureau 12315 Consumer Complaints Center Ren Yana introduction, 12315