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对于所有组织来讲,首要的问题是提供给顾客的产品达到期望的、合理的安全要求。艾伦·柯尔威廉将术语“安全”定义在《保护消费者法—1987》中,该法的内容还包括在各种场合中如何使用质量保证/质量
For all organizations, the first problem is that the products provided to customers achieve the desired and reasonable safety requirements. Alan Cole Williams defines the term “security” in the Consumer Protection Act - 1987, which also includes how to use quality assurance/quality in various situations.